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FAQs

Got a pressing BYBI question? 
We hope the drop downs below can clear things up. If not, why not checkout our FAQ playlist on Youtube.  Or feel free to reach out and DM us on Insta @bybibeauty or, email info@bybi.com

Shipping

Yes! We ship throughout the UK and Internationally.
Delivery within the UK costs £4.99 and will take around 3-5 working days but for orders over £24, postage is on us!

For Europe delivery costs £15.99, USA and Canada costs £19.99 with international orders outside Europe, USA and Canada costing £45.99. Orders will take around 5 working days to arrive with you, however, this may be delayed by customs depending on your location.

Please note you are responsible for any customs payments for deliveries outside of the EU.

We accept card payments via PayPal, Visa, Mastercard & American Express.

If you’re having problems with entering your address, please ensure that you’ve selected the correct country and that you have entered your details in the correct format.

If your payment is declined, please check you have entered all of your details correctly, including your billing address. If you’re still having no luck placing your order, please contact your bank directly prior to emailing our team.

If your order is placed prior to 1pm Monday-Friday, it will be dispatched the same day and will be with you within 1-2 working days. If your order is placed after 3pm, your order will be dispatched the following working day. If there is ever a reason for delay, a member of our team will be in touch. Unfortunately, we currently can not deliver on weekends or take responsibility for parcels that are signed for by anyone other than the intended recipient.

To amend any mistakes within your delivery address, please contact us within one hour of placing your order. Unfortunately, once your order has been shipped, we cannot redirect your parcel.

Once you’ve placed your order with us, you will be sent a confirmation email with your tracking number. If for any reason you didn’t receive your tracking number, please contact us and we will be able to send it over to you.

In the unlikely situation that our dispatch team get your order wrong, please contact info@bybi.com and we will have this rectified for you as quickly as possible.

Products and Packaging:

All information on our formulations, ingredients and product related questions can be found on their individual product pages at bybi.com. Can’t find the answer you’re looking for? Pop us a message to info@bybi.com and our Customer Care team would love to help.

We are proud to say we do not test any of our products on Animals.

BYBI believes that beauty should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements.

All of our own brand cosmetic products are approved under the Cruelty Free international Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited.

For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.cruetlyfreeinternational.org

They are indeed! All of our skincare products are 100% vegan.

We are certified Vegan with The Vegan Society, and Leaping Bunny Approved.

We strive to create innovative products which are suitable for all skin types, but if you’re a skincare newbie and would like some assistance deciding what would work best for you – our team are on hand to help. Contact us on Instagram, Twitter, Facebook or by email at info@bybi.com, we look forward to catching up!

Patch tests are used to determine how your skin reacts to a product. It is important to patch test before introducing a new product to you routine as skin is unique, something that is fine for one person could be highly irritating to another. A guide on how to patch test is below.

As we mention on our product pages, its important to patch test your new BYBI product before using as everyones skin can react differently. Our in house chemist has written a little guide below on the best practises to patch test our products.

Leave on products:
Apply a small amount of product to a clean area of skin - we recommend the inside of your elbow. Keep the area dry and assess after 24 hours. If any irritation, burning, itching or redness occurs during the test, do not continue to use the product.

If you have very sensitive skin, we recommend patch testing new products, as outlined above, for several days before using it on the intended body part.

Although patch testing is a good indication of how your skin initially reacts to a product, it doesn’t guarantee that you will not get a reaction when applying the product to other areas of the body or after continuous use.

Patch testing can not diagnose contact dermatitis or hypersensitivity. Speak to your GP is you are concerned about the above or if you are planning on introducing a new skincare item into your routine.

All of our products are developed in our London based lab by our co-founders Elsie and Dominika and our inhouse Chemist, Liberty. Once our formulations have been tried, tested…tried again and tested some more, they are manufactured right here in the UK.

We don’t currently have sample sizes. However, our team are always happy to answer any questions you may have about our products suitability, texture, scent and multi-purpose uses before you make your purchase! Contact info@bybi.com with your product queries.

Our entire product range can be shopped right here at bybi.com. If you’re looking to purchase in-store or elsewhere, our full list of stockists can be found here.

All BYBI products have a 12 month period after opening, meaning you’ve got a year to use them once you’ve popped that cap (but we’re sure you’ll get through them way quicker than that).

A huge part of our ethos is creating sustainable and ethical products that are as kind to the environment as they are to your skin, and this includes our packaging. Our tubes, bottles and boxes are all recyclable and can be disposed of by popping them in your weekly recycling collection here in the UK. Always make sure you wash out any old product and remove labels before recycling or even better...sterilise your old BYBI bottles and reuse them as super cute flower vases.

Yes! Email us and our Customer Care team will be able to let you know when to expect the item to be back in.

ReBYBI

ReBYBI is our circular recycling scheme that allows you to return your used BYBI bottles to be sterilised and reused like for like. This means your Bakuchiol Booster bottle can continue its life as a Bakuchiol Booster bottle, without the need to be processed through industrial level recycling or worse, ending up at landfill.

ReBYBI is currently only available in the UK.

At BYBI we’re working to reduce the use of virgin materials wherever possible, as the production of virgin materials is often energy intensive and we don’t want to add more to the planet when so much already exists! Over 80% of our range is packaged in glass; a material that’s easy to be effectively sterilised and reused without losing its integrity. This is good news for our environment as it omits the complicated and energy intensive industrial recycling process.

The scheme is for all of our glass bottles, i.e. Boosters, Supercharge Serum and Swipe Clean. Every UK based order placed on BYBI.com will come with a free returns label (printed on 100% recycled paper). Once you’ve finished your BYBI product, simply send the empty glass bottle(s) back to us using the Royal Mail returns label. We also recommend reusing the grasspaper box that your products arrived in to post back to us.

Once received, we’ll fully sterilise in-house using industrial cosmetic sterilisation machinery, and the bottle will be reused like for like.

Good question! Whilst there are carbon implications associated with posting your bottles back to us, we still believe that this does not outweigh the carbon saved by sterilising and reusing the bottles like for like, rather than them going through the energy intensive process of industrial recycling or worse, using virgin material. We are currently working with third party auditors to gather the data to support this - more to follow.

The scheme is also UK based only, so no air freight is involved, and we use Royal Mail who have the largest ‘feet on street’ network of post people (not using a vehicle) and have recently introduced zero emission e-trikes into their fleet.

Once you have finished your fave BYBI product, you can pop your empty glass bottles back into the grasspaper box, attach the returns label and drop into your local Royal Mail post box.

Alternatively if you haven't got your grasspaper box a secure box is fine too. Please try to protect the bottles by wrapping them carefully in something like old newspaper or magazine pages. If you have any further questions about how to return your booster bottles, please contact us on info@bybi.com

This is a UK based scheme only while we work to figure out a low carbon way of getting your bottles back to us if you are based internationally.

Right now it’s a step in the right direction. We’re testing at small scale so that we’re able to quickly assess the impact and hopefully one day (soon), have a solution for BYBI fans all over the globe.

Sure, you can download the label here. Tip: why not make it that bit more eco and print on FSC recycled paper.

My Order

If you’re a BYBI virgin welcome! Have 10% off your order on us - just sign up to our newsletter for the code. As a newsletter member (aka BYBI VIP) you’ll also be the first to know about any other offers, discounts and promos.

If you’re sure that you’re entering the right code, drop us a note if it’s not working.. Please note all valid promotional codes will be distributed via a BYBI social channel, newsletter, associated company or a member of our team. We never sell codes to online voucher sites and promo codes cannot be used in conjunction with any other offer.

If you’ve forgotten your password or can’t log into your account, please click the ‘forgot your password?’ link on the login page and you’ll be able to reset it from there. If you are having issues, please contact us and we will be happy send you a password reset link.

We’re unable to make amends to your order once it’s been processed.. If you would like to cancel your order, please contact us within one hour of placing it and we’ll see what we can do. If your order has already been shipped, we will be unable to cancel it.

Due to hygiene reasons, we cannot accept returns, however if you believe your product is faulty please contact us and we will be able to look into it for you.

We are unable to accept returns or process refunds due to skin conditions or allergic reactions. Please be sure to always read the full ingredients list, suitability information and directions of use on the product description before placing your order.

Responsibility is on the customer to check ingredients for potential allergies prior to purchase.

We are unable to accept returns or process refunds due to skin conditions or unexpected allergic reactions. Please be sure to always read the full ingredients list, suitability information and directions of use on the product description before placing your order, responsibility is with the customer to check for potential reactions. Everyone's skin is different so reactions may vary.

Why BYBI?

Of course- we’d love to share our knowledge with you! For any queries, please drop us an email and we’ll do our best to help. Our founders, Dominika and Elsie, are the brains behind Clean Beauty Insiders, where you can find recipes, tips and reviews on all things clean beauty. You can also purchase their book here.

All feedback on our products, service or anything else are greatly appreciated and are a vital way for us to keep improving everything we do. If you have something you’d like to share with us, please email our Community Communications Manager at info@bybi.com, where she will be more than happy to discuss your thoughts and pass your feedback onto the rest of the team.

We’re always on the lookout for beauty-loving rockstars. Head to our careers page for more info on current vacancies.

For all collaboration requests, please contact our PR & Influencer Manager at Hannah@bybi.com with a short description as to why you love BYBI, as well as links to your social media channels or blog. She’ll get in touch if we’d like to work with you.

If you’re interested in stocking BYBI products, please email info@bybi.com with a detailed description of your location, which brands you already stock and links to your website and social media. We’ll be in touch if we’d like to work together.

Head to our Values Page for more deets.

BYBI Bundles

A BYBI Bundle is an eco-chic skincare set that’s entirely customisable and offers up to a 32% discount across your favourite BYBI products.

Packaged in super cute but super sustainable reusable pouches, Bundles give BYBI babes more bang for their buck and makes buying personalised gifts for you or others, really reeeaally easy.

Think: no more shopping hassle with crowds and queues, no more unwanted gifts that get thrown away and end up in a landfill. Just 100% natural, sustainably packaged, effective skin care. Dreamy.

Simply put, the more you buy, the more you save. We’ll automatically apply a discount to your Bundle based on the value of the products you choose (on a minimum of 3 products). As you add each product, the discount rises, with the maximum possible discount being a whopping 32%. We believe that transparent pricing for your skincare shouldn’t be limited to seasonal sales or when a brand is trying to shift some stock. Our BYBI Babes deserve consistent pricing all year around.

To build your own bundle, head straight to the BYOB page. First up, you select your pouch size (small or large), then you select your pouch colour (pink, gold or green for small, or silver for large) and finally, you select your products. We will never charge you for the bag, it’s our gift to you.

Our cute reusable pouches come in 2 sizes - small and large. A small pouch is for 3 products and a large pouch is for between 4-9. You will automatically be upgraded to a large pouch when you select your 4th product, or if your combination of 3 products doesn’t fit into a small pouch.

Definitely! Our bundles make the perfect gift for Christmas and beyond, whether it’s for someone else or a treat for you. They aren’t gift wrapped in the traditional, wasteful way, but the bag packaging is designed to be as giftable as that beauty advent calendar you gifted last year.

Bundles are sustainable because:

- They are not wrapped in excessive packaging, single-use plastic or anything that isn’t needed to provide product information or protection

- The Bundle pouches are made from recycled paper and lined with organic cotton. The BYBI B zipper is metal. The only spot of plastic on the entire thing is the small zip stops, but including a zip was key to ensuring the pouch is reusable. Rather than throw it away, you can use as a makeup bag, toiletry pouch or clutch.

- You chose exactly what goes into you Bundle, making it totally personalised and unlike other gift sets, you’re less likely to wind up with products you don’t actually want or need (and end up throwing out).

Being sustainable isn’t new to BYBI. All of our products are created with our environmental footprint in mind, check out our Values Page for more info.

The pouch is on us! It’s automatically added for free to any Bundle purchase. We package your chosen products into your pouch and it’s wrapped in a cardboard sleeve which make it the perfect gift.

For now, we offer a choice of 3 colours in the small and 1 colour in the large pouch. Once we’ve had time to assess the demand of each size and colour, we can add to the range (we’re not in the habit of over-ordering here at BYBI as it often leads to waste). If you have any feedback on colours or sizes you’d like to see, please drop us a line at info@bybi.com

BYBI Bundles are exclusive to BYBI.com. You can buy our pre-made gift sets (still in the sexy bags) through many of our retail partners, check out our stockist page for more detail.

BYBI Bundles can be used with your welcome discount when signing up to the BYBI email newsletter. Other than that, Bundles cannot be used alongside any other discount codes or offers.

Contact us:

Want to hear more about our products or check in about your order?
Email us at info@bybi.com
Chat with us on Facebook Messenger

We will always aim to get back to you as soon as possible! We’ll be here 9.30am-5.30pm Monday- Friday and outside of these times it may take up to 48hrs to respond to your enquiry.

Press Enquiries:

For all PR enquiries, please contact bybipr@derris.com.

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