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FAQs

Got a pressing BYBI question? 
We hope the drop downs below can clear things up. If not, why not checkout our FAQ playlist on Youtube.  Or feel free to reach out and DM us on Insta @bybibeauty or, email info@bybi.com

Shopping and Orders

While we don’t currently have sample sizes, our team is always happy to answer any questions you may have about our products suitability, texture, scent and multi-purpose uses before you make your purchase! Contact info@bybi.com or DM us at @bybibeauty.

Yes! Our gift cards are digitally sent via email to save on trees and of course the extra carbon. Shop here.

We accept Visa, Mastercard, and American Express credit cards and debit cards. We also accept PayPal and ShopPay. We are unable to accept prepaid gift cards, checks, or money orders.

Need to make a change? Just a QQ? We'd love to chat! You can reach us on our site via Live Chat Monday through Friday, 10AM - 5PM PST. Just click on the Chat icon in the lower right hand corner of the screen. We are also available via email: info@bybi.com or Instagram DM at @bybibeauty

Please email us at info@bybi.com with the word "Cancel" in the subject line as soon as possible. We cannot guarantee that we'll be able to cancel your order once it's been placed, but we'll do our best!

If you’re quick, you can contact us within one hour of placing your order to amend any mistakes within your delivery address or order. Unfortunately, once your order has been shipped, we cannot redirect order. Please email us at info@bybi.com with the word "Change" in the subject line as soon as possible. We cannot guarantee that we'll be able to edit your order once it's been placed, but we'll do our best!

If your payment is declined, please check you have entered all of your details correctly, including your billing address. If you’re still having no luck placing your order, please contact your bank directly prior to ensure you have proper clearance.

Products and Ingredients

Yes! We only use 100% natural ingredients. We also are a “clean” brand, meaning we use safe ingredients that only do good for your skin and body. All our products are made in London, England and follow the strict EU health and safety laws.

Yes! We are proud to say certified Vegan with The Vegan Society and we do not test any of our products on animals. BYBI believes that all beauty should be cruelty free and we are honored to be Leaping Bunny approved.

A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited to ensure these standards are met.

For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.cruetlyfreeinternational.org

Yes! As a rule of thumb, always apply formulas thinnest to thickest. For boosters we recommend you mix into your moisturizer for best results (either day or night time). If you’d like specific help, reach out to us on Live Chat or DM at @bybibeauty and we can walk you through your routine.

Sustainability & Ethics

At BYBI we believe that great skincare should not come at a cost to our planet and it’s our mission to bring climate conscious products to the masses. A huge part of our ethos is creating sustainable and ethical products that are as kind to the environment as they are to your skin, and this includes our packaging. Our tubes, bottles and boxes are all recyclable and can be disposed of by popping them in your weekly recycling collection. Always make sure you wash out any old product and remove labels before recycling or even better...sterilise your old BYBI bottles and reuse them as super cute flower vases.

With packaging, we're committed to helping reduce landfill waste and lower carbon emissions. To do so, we use a mix of glass recyclable materials, sugarcane recyclable material and grass paper for outer packaging with earth-friendly ink.

We’re also proud to use earth friendly shippers for all of our orders. From the recyclable box, which is made from post consumer recycled material and printed on with recycle-friendly ink, to the packing paper, which is naturally biodegradable, compostable, recyclable, and SFI-certified, your products arrive greener.

If you ever have any suggestions, please shoot them over to us at info@bybi.com or DM us at @bybibeauty.

We have instructions on how to recycle all of our items on their product pages and in our blog post here.

We’re trying our best to ensure every ingredient we source, every partner we collaborate meets our values and standards of doing good for the planet and people.

All of our products are also vegan, certified cruelty-free by Leaping Bunny, and formulated to the European Union's extensive clean, safe ingredient standards. And we're proud to be sustainably made. For information on our efforts and impact, check out our Sustainability page.

ReBYBI is our UK based recycling program. You can learn more about it here. Unfortunately it's not yet available in the US, but we hope to launch it soon!

Careers & Brand Opportunities

Thank you! We’re so flattered you want to share BYBI with the world. Please email a short description as to why you love BYBI with links to your social media/blog at partnerships@bybi.com and let’s talk there.

Not quite yet, but please reach out to us at partnerships@bybi.com and let’s chat.

We’re always looking for beauty insiders to co-create with and vet our formulas. Join our community on Instagram to stay in the loop with what we’re working on, participate in product testing, and chat about all things skin and our crusade on carbon. And if you just want to drop some private feedback, DM us on Instagram or email us at info@bybi.com

We’re always on the lookout for beauty-loving rockstars. Check out our current team openings here and follow BYBI on LinkedIn to be the first to know about new opportunities.

Thank you! We’re so thrilled that you are interested in what we have to offer. Please email info@bybi.com with a detailed description of your location, retail business, brands you currently stock and links to your website and social media. We’ll have a chat!

Contact us:

Want to hear more about our products or check in about your order?
Email us at info@bybi.com
Chat with us on Facebook Messenger

We will always aim to get back to you as soon as possible! We’ll be here 9.30am-5.30pm Monday- Friday and outside of these times it may take up to 48hrs to respond to your enquiry.

Press Enquiries:

For all PR enquiries, please contact bybipr@derris.com.

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